1. Introduction

DUI-Help.org ("we," "our," "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.dui-help.org) or use our services. Given the sensitive nature of DUI-related matters, we take your privacy extremely seriously.

2. Information We Collect

Personal Information You Provide

Name, email address, phone number
Date of birth and driver's license information
DUI case details (arrest date, county, offense number)
Payment information (processed securely through third-party payment processors)
Documents you upload to our client portal

Information Collected Automatically

IP address and browser type
Pages visited and time spent on pages
Referring website
Device information

3. How We Use Your Information

To provide and maintain our reinstatement concierge services
To process transactions and send payment confirmations
To communicate with you about your case progress
To coordinate SR-22 insurance and DUI program enrollment on your behalf
To improve our website and services
To send service-related communications (not marketing, unless you opt in)
To comply with legal obligations

4. How We Protect Your Information

We understand the sensitive nature of DUI-related information. We implement:

SSL/TLS encryption for all data transmission
Encrypted database storage for personal information
Role-based access controls — only authorized staff can view your data
Regular security audits and monitoring
Secure, HIPAA-adjacent data handling practices

5. Information Sharing

We do NOT sell your personal information. We may share information only with:

Insurance carriers — to facilitate SR-22 filing (with your authorization)
DUI program providers — to coordinate enrollment (with your authorization)
Payment processors — to process transactions (Intuit/QuickBooks Payments)
Legal authorities — when required by law or court order
Affiliated agencies — for insurance services (FasTrak Insurance, Better Help Insurance)

6. Your Rights (CCPA / California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what personal information we collect and how it's used
Delete your personal information (with certain exceptions)
Opt-out of the sale of personal information (we don't sell data)
Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@dui-help.org or call (562) 358-5365.

7. Cookies & Tracking

We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work properly.

8. Third-Party Links

Our website may contain links to third-party websites (DMV, courts, DUI programs). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations. Client records are retained for a minimum of 7 years in accordance with California business record-keeping requirements. You may request deletion of your data after service completion.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

12. Contact Us

For privacy-related inquiries:

DUI-Help.org
Email: privacy@dui-help.org
Phone: (562) 358-5365
Website: www.dui-help.org